Product Support

Oftentimes a business owner’s time becomes so consumed with managing their customers and products that they have no time to build and grow their business. This is where a product support representative can step in to assist customers with product details, warranties and terms. A knowledgeable and friendly representative can help the customer with purchasing decisions, installation, application, training, and troubleshooting. Gold Force will learn everything we can about your specific product and company policies to assist your customers so you can dedicate your time to sales and product enhancements. This support service is available to small companies with just a few items in your product line; large companies with multiple items in production most generally need a full-time product support representative.

You many also want to consider your business’ main service as a product. With no physical product, a service-based business’ product is your service. Gold Force can provide this same type of support to the service industry as well.

Communications:

Email/phone/mail: Clients, Customers, Media, Referrals

Documentation:

Product Documents, Manuals, Sales, Returns, etc

Satisfaction Surveys:

Claims, Products, Services, etc.

Customer Appreciation:

New Business, Referrals, Thank You cards/letters